“13. Jul – Plantaže” AD Podgorica

Your privacy is important to us. This policy explains which data we collect, how we use it and what your rights are.

1. Data Controller

The data controller is “13. Jul – Plantaže” AD Podgorica, Bulevar Šarla de Gola 2, 81000 Podgorica.
Contact: marketing@plantaze.com | info@plantaze.com

2. What Data We Collect

• First and last name
• Delivery address and contact phone number
• Email address
• Purchase and payment method data — card data is not stored by us
• Technical data on website usage — cookies, IP address

3. Purpose and Legal Basis of Processing

We process your data:

• for the purpose of completing purchases and delivering products,
• in accordance with legal obligations — accounting and tax regulations,
• with your consent — for notifications and marketing, which you may withdraw at any time,
• for website security and prevention of misuse.

4. Cookies

We use cookies to improve the functionality of the website and to monitor statistics. You can control cookies through your browser settings.

5. Who Has Access to Your Data

We share your data only with:

• courier services for delivery purposes,
• banks and payment service providers for payment purposes,
• state authorities when required by law.

Data is not sold or transferred to third parties for any other purposes.

6. Data Retention Period

We retain data for as long as necessary to fulfil the purpose of processing, in accordance with legal obligations.

7. Data Protection

We apply technical and organisational protection measures in accordance with applicable standards — SSL certificate, PCI DSS.
We strive to ensure a high level of security when processing and transferring your data.

Although no electronic transmission is completely risk-free, we take all reasonable measures to protect your data from unauthorised access, loss or misuse.

8. Your Rights

You have the right to:

• obtain information about your data,
• request correction or deletion,
• restrict processing,
• withdraw consent,
• submit an objection or complaint to the Agency for Personal Data Protection of Montenegro.

9. Policy Changes

The Privacy Policy may be amended. The latest version will be available on the website www.plantaze.com.

10. Statement on the Protection and Collection of Personal Data and Its Use

“13. Jul-Plantaže” AD — point of sale: the company’s internet page / website www.plantaze.com — undertakes to protect customers’ personal data by collecting only the necessary, basic customer/user data required to fulfil our obligations; informing customers about the manner in which the collected data is used; and regularly providing customers with the option to choose how their data is used, including the option to decide whether or not they want their name to be removed from lists used for marketing campaigns.

All user data is strictly protected and is available only to employees who need such data to perform their work.

All employees of “13. Jul-Plantaže” AD — point of sale: the company’s internet page / website [www.plantaze.com](http://www.plantaze.com) — and business partners are responsible for respecting privacy protection principles.

11. Statement on the Protection of Personal Data Transmission

“Protection of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council — the General Data Protection Regulation — and the implementation of the General Data Protection Regulation: Monri WSPay, as the processor responsible for authorisation and credit card payment processing, handles personal data in the capacity of data processor and processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, as well as according to the strict rules of PCI DSS L1 regulation on the protection of data entry and transmission.”

12. Statement on the Use of Monri WSPay

“13. Jul-Plantaže” AD — point of sale: the company’s internet page / website www.plantaze.com — uses Monri WSPay for online payments.

Monri WSPay is a secure online payment system for real-time payments by credit and debit cards, as well as other payment methods.

Monri WSPay provides customers and merchants with secure entry and transmission of card data, as confirmed by the PCI DSS certificate held by Monri WSPay.

Monri WSPay uses an SSL certificate with 256-bit encryption and the TLS 1.2 cryptographic protocol as the highest levels of protection during data entry and transmission.